HomeKPI (Key Performance Indicator)
The Mega Guard Group of companies have been certified and apply the Quality Management System ISO 9001: 2015, the Environmental Management System 14001: 2015, the Information Security Management System ISO 27001: 2013, the Business Continuity Management System ISO 22301: 2012, the system ISO 39001: 2013 Road Safety Management System and the Occupational Health and Safety Management System ISO 45001: 2018 (former ELOT 1801: 2007 / OSHAS 18001: 2007) and we apply all the requirements, to the provide our services, from which the Key Performance Indicator (KPI) are derived. Key Performance Indicators (KPI) are measurements of performance by visualization and are the basic tool for controlling our company’s performance in any security service contract.
The Mega Guard Group of companies have been certified and apply the Quality Management System ISO 9001: 2015, the Environmental Management System 14001: 2015, the Information Security Management System ISO 27001: 2013, the Business Continuity Management System ISO 22301: 2012, the system ISO 39001: 2013 Road Safety Management System and the Occupational Health and Safety Management System ISO 45001: 2018 (former ELOT 1801: 2007 / OSHAS 18001: 2007) and we apply all the requirements, to the provide our services, from which the Key Performance Indicator (KPI) are derived. Key Performance Indicators (KPI) are measurements of performance by visualization and are the basic tool for controlling our company’s performance in any security service contract.
KEY QUALITY INDICATORS OF SERVICES PROVIDED
QUALITY CONTROL IS THE KEY TO SUCCESS
EMERGENCY COVERAGE
HR department covers all the urgent requirements of the customers with the immediate manning in case of an urgent requirement. At a rate of 100% for a period of 8 hours and at a rate of 90% for a period of 4 hours, nationwide.
MANNING GUARDING POINT
The HR department manning at a rate of 100% all jobs on time, without any gaps in a scheduled guard position, on a contract basis.
RESPONDING TO SECURITY ALARM SIGNALS
The company’s immediate intervention department responds 100% to all signals within the stipulated time.
CARRYING OUT ELECTRONIC SECURITY PATROLS VIA CCTV
Central Monitoring Station staff conduct remote patrols via CCTV at regular and irregular time lapses. The response is 100% on all required patrols.
Our Philosophy
The philosophy of our company is summarized in the quote, one of the seven philosophers of the ancient Greece. Pittakos of Mytilene:
"Wise people anticipate difficult things to happen and when they do, brave people deal with them properly"
"Wise people anticipate difficult things to happen and when they do, brave people deal with them properly"
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