MEGA SPRINT GUARD’s policy is to meet the needs of its customers, producing and distributing products that fully meet the requirements of the law and modern consumers.
The company is always committed and aims at the production and marketing of products that:
- comply with the standards, regulations and provisions that apply to them
- are suitable and safe for the use for which they are intended
The guideline of MEGA SPRINT GUARD is the quality that must be provided to the customer at all levels of its requirements (quality, service, communication, response to possible complaints).
Management recognizes the need to install and operate an integrated Quality Management System (ISS) that fully complies with the requirements related to:
The standards ELOT EN ISO 9001: 2015
The systems are and will be constantly improved to always meet the ever-increasing expectations of the customers as well as the requirements of the market and the legislation.
MEGA SPRINT GUARD monitors the needs of customers, market developments and legislation, in order to be able to provide products and services that ensure the satisfaction of the requirements and expectations of its customers.
The objective goals around which there is a continuous and systematic effort in the company include:
- perfect and consistent provision of security services and products
- compression of the rate of failures in the provision of services and quality control
- increase in customers
- reducing customer complaints
Monitoring of Quality Objectives
For the monitoring of the Quality Objectives, Quality Indicators are defined, which are monitored under the responsibility of the Quality Management Manager and are presented to the Company’s Management, in the context of the SDP reviews. The course of the indicators reflects the degree of implementation of the objectives and may lead to modifications of the Quality System.
The management of MEGA SPRINT GUARD is committed to provide all the necessary resources for the implementation and efficient operation of an integrated Quality System that is fully harmonized with the standard ELOT EN ISO 9001: 2015.
Main axes of the Quality policy:
- the observance of the Quality Management System
- customer satisfaction
- the continuous improvement